Cancellation and Account Deletion
How to cancel your subscription, delete your account, and what happens to your data.
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Cancellation and Account Deletion
You can cancel your subscription anytime. Account deletion is handled by request to keep your data protected.
Cancelling your subscription
- Open Settings → Plan & Billing
- Click Cancel Subscription
- Confirm
You keep full access until the end of your current billing period. After that, automations pause and the workspace becomes read-only.
Will I be charged again after cancelling?
No. Cancellation stops the next renewal. Whatever you’ve already paid covers you until the end of the current cycle.
What happens to my data after cancellation?
Your data is retained for a reasonable period in case you reactivate. If you don’t reactivate within that period, data is deleted per the Privacy Policy.
To export your data before cancelling, download your Contacts CSV from the Contacts page and screenshot any automation configurations you want to keep.
Refunds
Botyoo offers a 7-day refund window from the initial purchase. Eligible refunds require a verifiable technical issue blocking core features.
Refunds are not issued for:
- Missed cancellations
- Partial use of a billing period
- Instagram-side bans or platform changes
- Terms of Service violations
To request a refund, email hevin@botyoo.com with:
- Your account email
- The transaction ID
- A short description of the issue
Requests are evaluated within 5–7 business days. Eligible refunds reach your card within 7–10 business days.
Deleting your account
There’s no self-service delete button. Email hevin@botyoo.com from the address on your account requesting deletion. The team confirms within 1–2 business days and removes your data per the Privacy Policy.
What gets deleted
- All contacts, conversations, automations, campaigns, analytics
- Your Instagram access token (which revokes Botyoo’s permissions in Meta)
- User profile and authentication records
Deleting just one workspace
The workspace owner can delete a single workspace from the workspace switcher without affecting other workspaces under the same account.
After deletion
You can re-create an account at any time with the same email. None of the deleted data can be recovered.
What’s next
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