What is the Smart Inbox & CRM?
Turn chaotic DMs into a clear, searchable pipeline you actually own.
One clean inbox for every conversation
DMs, comment replies, mentions, and automated conversations all land in a single inbox, so nothing slips through and your whole team works from the same view.
@mike_k
Can I still get the bundle deal?
@lisa_p
When does the sale end?
@tom_n
Thanks, that worked!
@ravi.g
Do you ship to the UK?
A real profile for every contact
Every follower who messages you gets a CRM-style profile with their details, tags, campaign history, and full interaction timeline, automatically.
Sarah Mitchell
@sarah.m
- [email protected]
- Source
- Comment → DM
- Followers
- 12.4k
- Last active
- 2h ago
Segment and prioritise with folders
Group high-volume DMs into clear segments and folders, like 'clicked but didn't buy' or 'past customers', then reuse them to prioritise replies and power campaigns.
Organise your audience your way
How can I use the Inbox & CRM?
Everyday habits that turn messy DMs into a pipeline you can act on.
- Prioritise your follow-ups
- See who replied, clicked, or asked about pricing so you always know who to reach out to first.
- Segment for your next campaign
- Build lists like 'clicked but didn't buy' or 'past customers' and reuse them in your DM campaigns.
- Keep sales and support together
- Handle support questions and sales conversations side by side in the same organised inbox.
- Hand off without losing context
- Assign conversations to teammates with the full history attached, so anyone can pick up where you left off.
Everything you need, built in
Unified IG inbox
Every DM, comment reply, mention, and automated chat in one clean interface.
Rich contact profiles
Each follower's history, tags, campaigns, and key details in one place.
Folders & tags
Organise leads, clients, and segments into views that match how you work.
Team assignment
Route conversations to teammates and reply without stepping on each other.
Get your inbox running in under 5 minutes
Turn your followers into a pipeline you can actually work.
Connect your Instagram
Link your account and let Botyoo start syncing DMs, comments, and new contacts.
See everything in one inbox
Watch conversations flow in with contact profiles created for you automatically.
Add folders and views
Tag leads, clients, and segments, then build folder views that match how you work.
Use segments everywhere
Reuse your CRM segments in DM campaigns so every send is more targeted.
Why teams run their DMs through Botyoo
Never miss a lead
Every message and contact is captured automatically, so no opportunity gets buried.
Own your audience
Your contacts live in a CRM you control, exportable and yours to keep.
Work as a team
Shared inbox, assignments, and notes keep everyone aligned on every conversation.
Your questions answered
Everything you need to know about running Instagram DM automation with Botyoo. Can't find what you're looking for? Contact our customer support team.
What is an Instagram CRM?
An Instagram CRM stores every person who interacts with you as a contact, with their details, tags, and full conversation history. Botyoo builds this automatically so your audience lives somewhere organised outside the app.
Can I manage Instagram DMs from my desktop?
Yes. Botyoo gives you a full desktop inbox where you can read, reply to, tag, and organise every Instagram conversation without touching your phone.
How do I tag and segment my followers?
You can tag contacts manually or automatically based on their behaviour, then group them into folders and segments like 'hot leads' or 'past customers' that update themselves as people act.
Can multiple team members manage DMs together?
Yes. The inbox is shared, so teammates can assign conversations, leave notes, and reply without overlapping or double-handling the same chat.
Can I track leads and sales in one place?
Yes. Every contact profile shows campaign history, clicks, and interactions, so you can see the full story behind each lead and where they are in your pipeline.
